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Emotional Intelligence - What Is It?
In 1995, Daniel Goleman's book, "Emotional Intelligence: Why It Can Matter More than IQ" garnered worldwide interest and attention about the role that emotional intelligence plays in our lives at work, at home and socially.
Emotional Intelligence (EQ) in the Office ...how to bring out the best in yourself and others
Have you ever been in a situation whereby even if you are a dedicated, technically proficient person, someone comes along and spoils your day?
The H.E.A.R.T of Leadership
I think the very first tenet of Leadership is to know yourself first. The very quest of leadership is first of all an inner quest of self-discovery.
Which way now...this way...that way...does anyone know?
When was the last time you argued with someone? When was the last time someone said something to you and made you angry as a stinging hornet?
Do's for Training Sessions or Group Speaking
Some "do's" for when you're giving a training session or speaking to a group.
27 Ways to Handle Sales Objections
Top gun master salespeople use linguistic structure of language to create ‘buying’ relationships with their customers. These scripts
are sophisticated and eloquent, and the “word magic” that
is contained in these scripts will help you to counter many of the everyday
sales objections which you can use immediately in your next sale.
Why Training Doesn't Work?
Find out why training doesn't work, what went wrong and how to make it
right.
Five Communication Tips
Some brief points on leadership on communication problems and speaking
to influence.
More Communication Tips
Here's some tips on oral communication, non-verbal and on attitude.
100000000
or 100,000,000? Good leaders can tell the difference
Here's a great article on pattern recognition that's going to make you
think more about communication - "Good Leaders Can Tell the Difference".
It's contributed by Ken Everett - the principal of the Think
on Your Feet® network in Asia/Pacific and Europe. He holds a
Masters of Cognitive Science from the UNSW"
Active
Listening
Active listening is the art of non-defensive and empathic listening. Almost
all difficult situations can be avoided if you practice the art of active
listening, listen to understand, not to agree or to disagree.
Self-Empowerment
- Empowering Self and Others
Are you familiar with the story of Pygmalion? If you are, great - you
can read about it again! But if you’re not, read on…
Analogically and Metaphorically Speaking
Simile, Metaphor, Analogy - so what's the difference? To add colour, life
and make your communication a living, breathing captivating story, use
these three tools to enhance your presentation.
Presentation
Skills
When public speaking, how do we handle the nerves? How should we
stand and use our body language? And how do we use our voice? This article
will address some of those issues.
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