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Out & About
With Tina Wong, Bachelor of Business
Administration, Marketing Undergraduate at
Singapore Management University
I met Tina at a professional speakers' association
meeting and I was impressed by her tenacity to
continually improve herself, especially in the field of
public speaking and presentation skills.
Leadership is a pet topic of mine, so I asked
her
views on what sort of leadership she would want
to
work under. She shares her views here:
"Leadership is not being 'superior' to others.
It's
about how you raise others' spirit when morale is low.
When things go wrong, leaders inspire others to keep
on going, to persevere, to stick things out until the
job's done.
"Leaders help subordinates to reach what
their vision/mission is. They give others a reason
to do things, they interact with others. Leaders take
time out to help others and are objective during
workhours. Outside of work, they are also great
people and tend to attract others towards them."
Good leaders don't blame others, they simply correct
incongruent behaviour."
Tina remarked that 'bad' leaders imposed
themselves
on others, and often, little by little, they take
advantage of others. These bad leaders climb on
top of other people. The worst ones take the credit
for other's hard work.
She said that good leaders don't get others into
trouble. They just want to get a good job done
as
they have a sense of pride. 'Bad' employeess, on the
other hand, are just as bad as bad leaders when
they backstab others and climb to the top on others'
backs!
Finally, I asked her to sum up her views and
state 3 absolute qualities that
she thought she'd like to see in a leader. Easy, she
said,and these qualities are:
(a) Sincerity
(b) Humility, and
(c) Objectiveness.
Well said, Tina! I couldn't agree more!
Now, what views do YOU have on leadership?
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Dear Reader,
I'm really excited this month! My good friend
and professional colleague,Shirley
Taylor came back from the UK and gave
me an advanced copy of her new book, "Communication for
Business...A Practical Approach" 4th edition.
It's an ideal text for beginners to
professionals, Communication for Business 4th
edition is particularly appropriate for students on a
wide range of business and secretarial courses, eg
LCCIEB Diplomas in Secretarial and Business
Administration, LCCIEB English for Business, Oxford
Cambridge and RSA examinations, and City & Guilds
English for Business Communications.
Shirley is the leading authority in modern
business writing and communication skills.
Shirley invited me to
write one chapter of her revised book - Chapter 18!
It's on Oral Communication skills and I think it's
an absolute zinger! It's being released worldwide by
Pearson Longman, and I think the chapter on oral
communications is the best in the world (even
though I said it myself!). Well, don't just believe me,
in a few more weeks time, stocks will finally be in
your favourite bookstore, so you can check it out
then and purchase a copy!
The book's useful, practical and real-world.
Comprehensively written by Shirley, it touches in
great detail on almost every aspect of written and
spoken communicaitons in the business world.
Make sure you get a copy as I know that this will
be yet another best-seller from Shirley Taylor.
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TRANSITIONS
Shirley Taylor's dear Mum passed away on the
morning of July 22, 2005. Shirley returned to UK and
was with her Mother during her last moments. Our
deepest sympathies, Shirley - I know that all your
readers and my readers are with you in spirit in this
sad time of your life.
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| Leadership Communications - How's Your Conversation? |
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Pictured with Carine Ng and Dave Tan of
Prudential
Training & Development where I've collaborated with
them to run "The Heart of Leadership" 2-day
programme for Prudential Insurance Agency Leaders
and Business Development Managers.
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This month, I pick up on Earl Nightingale's
writings on conversation. Earl, as some of you
may know, died several years ago. He was one of
America's greatest speakers, winning the
prestigious "Golden Gavel" Award many times and he
had a voice that you'd kill for. He was also one of the
many speakers that I modelled my voice on.
The experts claim that one of the most serious
problems of marriage or relationships and one of
the prime causes for its failure is the inability or
unwillingness of husbands and wives to talk to each
other.
It seems that the longer two people live
together, the more they seem to take each
other for granted. It's very much like driving a brand
new car - at first, it's exciting and interesting and all
consuming. But over time, well, it's just...a car.
Remember: People are not machines, and this kind of
attitude towards a husband or a wife is toxic to a
happy marriage.
You see many couples with such an attitude put
on the appearance or what looks like a marriage.
But it's only a matter of contract and convenience,
with all sparkle, interest, and curiosity lost.
Let's face it. If there's anyone on earth
to whom you can talk to and enjoy talking to, it
must be the person you have married. One of the
problems seems to be 'letting it all down'. In other
words, you're so used to each other that you use
the home like a cave where you feel you don't have
to behave yourself, and can just let go completely
when you come home from work. It won't work if two
people are living together.
Should the home be as important as the office?
If a man or woman does their best all day to be
courteous and cheerful and enthusiastic to get along
the people they work with, don't they have to make
the same effort at home?
I would argue that a wife is so much more
important that the boys or girls at the office,
and that one would think that he would go out of his
way to be charming, interesting, romantic, cheerful
and, in general, to be the guy that the wife knew
before they were married!
The same is true for the wife. If she's having the
girls over for lunch, she's really 'the hostest with the
mostest'. She selects the food with care, cooks
it the same way, sees that her hair and dress looks
nice. All during lunch, she's witty, perfectly charming
and uplifting. She's listens with empathy and she
laughs along with her friends.
But what happens when her husband comes
home? Does she give the same treatment to the
husband? Does she make a point to look her best?
She should, if she cares. After all, he is the most
important person in the her life...isn't he?
Now, let's come to the most important point of
conversation, the point where most marriage
experts say is the acid that dissolves many marriages
down. What does she have to say? Well, what she
should talk about are all the nice things that
happened during the day, the funny things that their
children did, or how lovely it is to have a wonderful
husband. Anything, as long as it's cheerful and
upbeat. She can talk about a magazine article she
read, she can talk about some important news, or
she can share in some happy story at her workplace.
And also ask him what happened during the day.
Surprisingly, many people who understand the
importance of good conversation sometimes fail to
recogise its place in the home. A man and his
wife should have more to talk about than any two
people on the planet. And all it takes is a little effort,
and an awareness of just how important it is.
A man of sense and education should meet a
suitable companion in a wife. It is a miserable thing
when the conversation can only be such as to
whether the mutton should be boiled or roasted, and
probably a dispute about that...Samuel Johnson
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| The Dynamics of Persuasive Presentations |
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Pictured with the graduating group of
happy participants in the JobsDB public
seminar, "Dynamics of Persuasive Presentations" held
at Grand Hyatt Hotel on Jul 21-22, 2005
I'm especially thrilled and delighted that Eileen
Lee (standing next to me, on my left) has joined my
business. She's responsible for Market
Development, and we're looking forward to some
big things happening in the near future for all of us!
So stay tuned!
****************************************
Nerves. Do you feel nervous when you're making
a presentation? Does your mouth get dry and
you don't know how to still your hands that seem to
wander everywhere? Well, don't worry, most people
do feel some nervousness whenever they're making a
presentation.
In almost all of my presentation skills classes,
most participants say they have a fear of presenting
or speaking in public. Yes, most people do have
a fear of doing this and I think it's related to the Fear
of Rejection or Fear of Being Wrong or Fear of Being
Challenged. No matter how you present, these fear
factors will always be present in a lesser or greater
amount. The trick is to manage it.
Here's some tips from me that addresses this
problem:
Tips on breaking through and reducing fear
- Spend as much as time as you can in preparation
& rehearsal!
- Admit your fear ñ work out what is the worst
case scenario, then plan to work out how to address
it to ensure you are successful.
- Minimise your fears by
your attitude and positive self-talk
- Manage your emotions ñ know what the
feelings are, identify where they are in your body,
and then take action to come up with strategies to
overcome your fear
- Avoid visions of doom and gloom ñ be
realistic, develop more control, reduce your stress
response
- Tap into the energy that fear produces ñ
use it to energise yourself rather than allow it to
work negatively and sap your power
- Visualise yourself as a powerful and
interesting speaker ñ see yourself giving a thoroughly
successful presentation from start to finish
- Make self-affirmations such as, ìPeople
listen to me when I speak because I have something
of value to say!î
- See your audience as your ally ñ focus on
their needs
- Give yourself permission to make mistakes ñ
donít be perfect, challenge yourself to do your best
- Trust in your abilities ñ believe in yourself,
your ideas and the value they have for your
audience. Be self-confident, act assuredly, be in
control.
- Laugh ñ it releases tension. Remember to
do some of the stress-relieving exercises
before you
get on stage.
- Be there ñ become totally involved in the
moment and deliver your presentation with passionate
Just remember this ñ when you see your family
doctor, he or she does not fall into a panic when
confronted with your hacking cough, aches and
pains. A good soccer player does not crumble when
faced with a strong opponent, and a good presenter
does not crumble when facing a discerning audience.
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| Make it a great month! |
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Have a great month. On second thoughts,
MAKE it a great month ahead!
Lead With Passion!
Ricky
PS: Drop me a line or two and tell me what you
would like to read more of. Any comments or
feedback? I'd love to hear from you!
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