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Ricky's Review
Ricky's Monthly NewsletterJuly 2005

In this issue

Out & About

Leadership Communications - How's Your Conversation?

The Dynamics of Persuasive Presentations

Make it a great month!


 

Out & About

With Tina Wong, Bachelor of Business Administration, Marketing Undergraduate at Singapore Management University

I met Tina at a professional speakers' association meeting and I was impressed by her tenacity to continually improve herself, especially in the field of public speaking and presentation skills.

Leadership is a pet topic of mine, so I asked her views on what sort of leadership she would want to work under. She shares her views here:

"Leadership is not being 'superior' to others. It's about how you raise others' spirit when morale is low. When things go wrong, leaders inspire others to keep on going, to persevere, to stick things out until the job's done.

"Leaders help subordinates to reach what their vision/mission is. They give others a reason to do things, they interact with others. Leaders take time out to help others and are objective during workhours. Outside of work, they are also great people and tend to attract others towards them." Good leaders don't blame others, they simply correct incongruent behaviour."

Tina remarked that 'bad' leaders imposed themselves on others, and often, little by little, they take advantage of others. These bad leaders climb on top of other people. The worst ones take the credit for other's hard work.

She said that good leaders don't get others into trouble. They just want to get a good job done as they have a sense of pride. 'Bad' employeess, on the other hand, are just as bad as bad leaders when they backstab others and climb to the top on others' backs!

Finally, I asked her to sum up her views and state 3 absolute qualities that she thought she'd like to see in a leader. Easy, she said,and these qualities are:

(a) Sincerity
(b) Humility,
and (c) Objectiveness.

Well said, Tina! I couldn't agree more!

Now, what views do YOU have on leadership?



Dear Reader,

I'm really excited this month! My good friend and professional colleague,Shirley Taylor came back from the UK and gave me an advanced copy of her new book, "Communication for Business...A Practical Approach" 4th edition.

It's an ideal text for beginners to professionals, Communication for Business 4th edition is particularly appropriate for students on a wide range of business and secretarial courses, eg LCCIEB Diplomas in Secretarial and Business Administration, LCCIEB English for Business, Oxford Cambridge and RSA examinations, and City & Guilds English for Business Communications. Shirley is the leading authority in modern business writing and communication skills.

Shirley invited me to write one chapter of her revised book - Chapter 18! It's on Oral Communication skills and I think it's an absolute zinger! It's being released worldwide by Pearson Longman, and I think the chapter on oral communications is the best in the world (even though I said it myself!). Well, don't just believe me, in a few more weeks time, stocks will finally be in your favourite bookstore, so you can check it out then and purchase a copy!

The book's useful, practical and real-world. Comprehensively written by Shirley, it touches in great detail on almost every aspect of written and spoken communicaitons in the business world.

Make sure you get a copy as I know that this will be yet another best-seller from Shirley Taylor.

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TRANSITIONS

Shirley Taylor's dear Mum passed away on the morning of July 22, 2005. Shirley returned to UK and was with her Mother during her last moments. Our deepest sympathies, Shirley - I know that all your readers and my readers are with you in spirit in this sad time of your life.


  • Leadership Communications - How's Your Conversation?
  • Pictured with Carine Ng and Dave Tan of Prudential Training & Development where I've collaborated with them to run "The Heart of Leadership" 2-day programme for Prudential Insurance Agency Leaders and Business Development Managers.

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    This month, I pick up on Earl Nightingale's writings on conversation. Earl, as some of you may know, died several years ago. He was one of America's greatest speakers, winning the prestigious "Golden Gavel" Award many times and he had a voice that you'd kill for. He was also one of the many speakers that I modelled my voice on.

    The experts claim that one of the most serious problems of marriage or relationships and one of the prime causes for its failure is the inability or unwillingness of husbands and wives to talk to each other.

    It seems that the longer two people live together, the more they seem to take each other for granted. It's very much like driving a brand new car - at first, it's exciting and interesting and all consuming. But over time, well, it's just...a car. Remember: People are not machines, and this kind of attitude towards a husband or a wife is toxic to a happy marriage.

    You see many couples with such an attitude put on the appearance or what looks like a marriage. But it's only a matter of contract and convenience, with all sparkle, interest, and curiosity lost.

    Let's face it. If there's anyone on earth to whom you can talk to and enjoy talking to, it must be the person you have married. One of the problems seems to be 'letting it all down'. In other words, you're so used to each other that you use the home like a cave where you feel you don't have to behave yourself, and can just let go completely when you come home from work. It won't work if two people are living together.

    Should the home be as important as the office? If a man or woman does their best all day to be courteous and cheerful and enthusiastic to get along the people they work with, don't they have to make the same effort at home?

    I would argue that a wife is so much more important that the boys or girls at the office, and that one would think that he would go out of his way to be charming, interesting, romantic, cheerful and, in general, to be the guy that the wife knew before they were married!

    The same is true for the wife. If she's having the girls over for lunch, she's really 'the hostest with the mostest'. She selects the food with care, cooks it the same way, sees that her hair and dress looks nice. All during lunch, she's witty, perfectly charming and uplifting. She's listens with empathy and she laughs along with her friends.

    But what happens when her husband comes home? Does she give the same treatment to the husband? Does she make a point to look her best? She should, if she cares. After all, he is the most important person in the her life...isn't he?

    Now, let's come to the most important point of conversation, the point where most marriage experts say is the acid that dissolves many marriages down. What does she have to say? Well, what she should talk about are all the nice things that happened during the day, the funny things that their children did, or how lovely it is to have a wonderful husband. Anything, as long as it's cheerful and upbeat. She can talk about a magazine article she read, she can talk about some important news, or she can share in some happy story at her workplace. And also ask him what happened during the day.

    Surprisingly, many people who understand the importance of good conversation sometimes fail to recogise its place in the home. A man and his wife should have more to talk about than any two people on the planet. And all it takes is a little effort, and an awareness of just how important it is.

    A man of sense and education should meet a suitable companion in a wife. It is a miserable thing when the conversation can only be such as to whether the mutton should be boiled or roasted, and probably a dispute about that...Samuel Johnson

      
  • The Dynamics of Persuasive Presentations
  • Pictured with the graduating group of happy participants in the JobsDB public seminar, "Dynamics of Persuasive Presentations" held at Grand Hyatt Hotel on Jul 21-22, 2005

    I'm especially thrilled and delighted that Eileen Lee (standing next to me, on my left) has joined my business. She's responsible for Market Development, and we're looking forward to some big things happening in the near future for all of us! So stay tuned!

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    Nerves. Do you feel nervous when you're making a presentation? Does your mouth get dry and you don't know how to still your hands that seem to wander everywhere? Well, don't worry, most people do feel some nervousness whenever they're making a presentation.

    In almost all of my presentation skills classes, most participants say they have a fear of presenting or speaking in public. Yes, most people do have a fear of doing this and I think it's related to the Fear of Rejection or Fear of Being Wrong or Fear of Being Challenged. No matter how you present, these fear factors will always be present in a lesser or greater amount. The trick is to manage it.

    Here's some tips from me that addresses this problem: Tips on breaking through and reducing fear

    • Spend as much as time as you can in preparation & rehearsal!
    • Admit your fear ñ work out what is the worst case scenario, then plan to work out how to address it to ensure you are successful.
    • Minimise your fears by your attitude and positive self-talk
    • Manage your emotions ñ know what the feelings are, identify where they are in your body, and then take action to come up with strategies to overcome your fear
    • Avoid visions of doom and gloom ñ be realistic, develop more control, reduce your stress response
    • Tap into the energy that fear produces ñ use it to energise yourself rather than allow it to work negatively and sap your power
    • Visualise yourself as a powerful and interesting speaker ñ see yourself giving a thoroughly successful presentation from start to finish
    • Make self-affirmations such as, ìPeople listen to me when I speak because I have something of value to say!î
    • See your audience as your ally ñ focus on their needs
    • Give yourself permission to make mistakes ñ donít be perfect, challenge yourself to do your best
    • Trust in your abilities ñ believe in yourself, your ideas and the value they have for your audience. Be self-confident, act assuredly, be in control.
    • Laugh ñ it releases tension. Remember to do some of the stress-relieving exercises before you get on stage.
    • Be there ñ become totally involved in the moment and deliver your presentation with passionate

    Just remember this ñ when you see your family doctor, he or she does not fall into a panic when confronted with your hacking cough, aches and pains. A good soccer player does not crumble when faced with a strong opponent, and a good presenter does not crumble when facing a discerning audience.

      
  • Make it a great month!
  • Have a great month. On second thoughts, MAKE it a great month ahead!

    Lead With Passion!

    Ricky
    PS: Drop me a line or two and tell me what you would like to read more of. Any comments or feedback? I'd love to hear from you!

      
    :: +65 9855 1356